Everyone at victoriasmoon.com is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@victoriasmoon.com.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@victoriasmoon.com with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@victoriasmoon.com.
Am having so much fun with this project. The colors are so vibrant….absolutely stunning!
I enjoyed doing this diamond painting. It is good quality canvas and the diamonds are consistent in size. Had no negative issues.
I was so surprised by the quality of this painting. The rendering and charting are perfect. The diamonds very good quality and shiny. Perfect 310s. The face is perfectly shaded- this quality is hard to find. Very impressed and happy with this painting.
Home Decorate Oil Painting Styles Beach Summer Diamond Painting Kits AF9029
I will be working on it next month.
Have it almost finished. It is of high quality…from canvas to the diamond dots. The sparkle is amazing. Would definitely buy from Victoria Moon again. Thank you!
2019 5D Diy Diamond Painting Kits Cross Stitch Nude Naked Women VM92304
It has great colors I love the ziplock baggies the drills come in the canvas are high quality I have never been disappointed from Victoria moon and recommend this company
This was my 6th picture, I think I'm hooked. I'm enjoying it
Cheap Dream Series Dragon Diamond Painting Kits AF9117
2019 5D Diy Diamond Painting Kits Sun Mandala VM6200
Great service, congratulations.
I have not started the picture yet but I have looked at it and it is going to be amazing. I have been very happy with everything that I have gotten from VictoriasMoon.
The drills in this kit are gorgeous. The canvas is clear with no bubbles. Very happy with purchase.
This is the first time I ordered from this company and I am happy to say I am super satisfied. Quality of beads are great and they do not skimp on extras, had plenty left over if I needed them. Need to order more!!