Everyone at victoriasmoon.com is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@victoriasmoon.com.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
You are eligible for full refund only if you receive defective or damaged products.Once the refund is approved, a credit will automatically be applied to your credit card or original method of payment within 7 days.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@victoriasmoon.com with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only defective or damaged Products are eligible for exchange service.Although we will check and pack the Products carefully before delivery, it is difficult to guarantee that there will be no accidental damage in transit.If unfortunately you receive a defective or damaged package,you can choose to return it for full refund.The second solution for this case is to exchange it for the same item, send us an email Sales@victoriasmoon.com,we will help you get out of the hassle.
For any returns for exchanges,customers will be responsible for shipping cost back to victoriasmoon.com. Please email us a copy of the shipping receipt,we will reimburse you the shipping cost.We will not deduct any original shipping charges out of your refund.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Customer products are not eligible for any returns,exchanges or refund.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@victoriasmoon.com.
New for me, I in love!!! I will order again
Didn't do this one yet
Beautiful piece that I can't wait to get started on. The finished pieces will be a present for a friend.
This is my first time trying Diamond painting and I’m loving it. Will be ordering more soon .
5D DIY Diamond Painting Kits Abstract Flower Cross Stitch VM79940
More than I had hoped for. Will new a perfect replica if the picture I sent in.
livraison conforme je viens de le commencer j’espère qu'il rendra aussi bien que les roses que j'ai commander chez vous aussi
The colors are wonderful. Just started this one and I know it is going to be fantastic.
Please read above message!
Great duplicate of a picture I had and will be giving to a friend....
The colors are awesome. I am looking forward to starting her this week.
It is beautiful! The colors are out standing
I gave it as a gift.
nicely packaged. Looking forward to working on it.
It came out just as cute and adorable as it looks.
Love it so far. I noticed the glue came away from the picture in a few small spots but nothing I can't fix up. Issue might of been cause by shipping, the box arrive damage. But so far the colors and dots are great and they are staying in place too. Can't wait to finish it. :)
it was slightly confusing because l brought quite a few ,figured it out pretty quick. its easy to do entertaining keeps you busy and at ease. loved how they came out.
I am a very active volunteer senior citizen. I am out of the house 4 days a week. being shut in for an unknown period of time I had to find smething to keep me busy. The picture has helped me thru a very difficult time'
Great fun and I couldn’t ask for better customer service!
I’m absolutely in love with my purchase!🥰
Victoria's moon is absolutely perfect. They have fast responses if you have any issues and ship their items extremely fast. I don't order from any one else except from Victoria's moon and I would recommend it to everyone! You can expect the best customer service from them ☺️
The picture turned out awsom and was fun doing
I loved doing this one! Beautiful colors and detail!
Very nice kit
For Beginners Plant Sunflower 5D Diy Diamond Painting Kits NA0060
Great fun project. Love the finished project.
Custom picture from Thailand, I love this Victoria’s moon painting with diamonds, easy to build using the key. Will treasure it forever..
Just need another one now! 👍👍😁😁😁
Embroidery Modern Art For Beginners Flower Diamond Painting Cross Stitch Kits VM20446
Family Photo Custom 5D DIY Diamond Painting Embroidery Cross Stitch Kits NA0617
les roses sont superbes un peu plus foncées que sur le site mais magnifiques déjà terminées en 15 jours j'attend le prochain avec impatience
The product has literally come at the right time. During lockdown i think i may have gone crazy without it. A lovely picture and already half way through it. I love these pictures and if all this carries on much longer my next order will be in next week. It is very satisfying to take your mind away from other things.
2019 5d Diy Diamond Painting Wolf New Hot Sale Kit VM8621
2019 5d Crystal Diamond Painting Kits Nature Forest Lake Pattern Diy VM20034
New Cartoon Houses 5D DIY Embroidery Cross Stitch Diamond Painting Kits NA0720
Pet Photo Custom 5D DIY Diamond Painting Embroidery Cross Stitch Kits FC020