Everyone at victoriasmoon.com is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@victoriasmoon.com.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@victoriasmoon.com with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@victoriasmoon.com.
This is the first time I ordered from this company and I am happy to say I am super satisfied. Quality of beads are great and they do not skimp on extras, had plenty left over if I needed them. Need to order more!!
I enjoyed doing it very much
Thank you very much
It is exactly what I wanted!! Love it.
Best quality I've seen yet👌! Dimonds are already in bags witch I love because it's 1 less step. My only problem is I can't buy framing for my paintings Otherwise I'd do all my shopping at Victoria's moon!!
Dream Full Square Drill Boy And Girl 5d Diy Embroidery Diamond Painting Kits NA0967
2019 5D Diy Diamond Painting Kits Santa Christmas VM7577
My first was a Black Panther, beautiful. My second, took a chance with the photo, beautiful! Will purchase many more - only from this seller. All quality, great shipping.
I love Diamond art and there are so many patterns to choose from. I am doing one for a gift. Thank you so much for introducing this wonderful hobby.
Amazing vibrant colors! I suggest getting a larger size so you get all the details in the faces.
Amazing beautiful colors! Very fun. I wish I had more details in the face but still very satisfied!
Wonderful I love it and my grandson loves working on it
I love the colors and the definition of this piece. All products from Victoria Moon are fonominal.
5D DIY Diamond Painting Kits Cross Stitch Art Sexy Girl VM92272
Never been disappointed with any of my numerous Diamond Painting. Each one has looked fantastic and admired by many friends.