Everyone at victoriasmoon.com is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@victoriasmoon.com.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
You are eligible for full refund only if you receive defective or damaged products.Once the refund is approved, a credit will automatically be applied to your credit card or original method of payment within 7 days.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@victoriasmoon.com with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only defective or damaged Products are eligible for exchange service.Although we will check and pack the Products carefully before delivery, it is difficult to guarantee that there will be no accidental damage in transit.If unfortunately you receive a defective or damaged package,you can choose to return it for full refund.The second solution for this case is to exchange it for the same item, send us an email Sales@victoriasmoon.com,we will help you get out of the hassle.
For any returns for exchanges,customers will be responsible for shipping cost back to victoriasmoon.com. Please email us a copy of the shipping receipt,we will reimburse you the shipping cost.We will not deduct any original shipping charges out of your refund.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Customer products are not eligible for any returns,exchanges or refund.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@victoriasmoon.com.
i do have a suggestion is to put a picture of the finished product on the symbol page. i am very satisfied with the product only problem i have is not enough room to do it lol thank you for a great product!!!! this is a work in progress
received in record time & it works great!
Colors are beautiful, key is easy to read
It is relaxing and something that I will cherish for many years
It was great!
Loved everything about this canvas. The drills are exceptional. I can't wait to start this canvas. Also love the fact that the drills come in individual little baggies so you don't have to worry about kitting up. Thank you VictoriasMoon, I adore your canvases.
Looking forward to starting this one - it looks good.
5d Diy Diamond Painting Flower Kits Beautiful White Flower VM3018
Everything arrived ahead of predicted time. I am missing 1 packet of #22 drills which are going to be sent to me. I love watching it come to life as I work on it each day. I love this craft and will be ordering more.
Loved painting this one and the finished product turned out beautiful! Thank you PWD! I'm a lifer for sure!
This kit has been so much fun. The improvements are wonderful and make it much easier to do. Love the resealable bags and the new numbering system. I have had missing drills in the past due to the backing letting go. The new backing is much improved. It is fantastic. The tweezers are even improved. I am very impressed. The quality of the product is wonderful. 😍
Enjoyed beading.it Appears to look like the picture.
I love this craft. Almost everything I need was included BUT 1 packet of #22 drills , color #3834
Please hurry so I can finish.
But what I have completed so far is beautiful!!
Loving this beauty!
Stunning little beauty!
2019 5D Diy Diamond Painting Kits Dream Catcher VM90866
I am waiting for replacement drills which you said would be mailed to me although I have not received yet.
This is my first Diamond Painting that I adore. The first two that I did, small ones, were not very memorable and I would not hang them on the wall. This one, that I got from you, Black Stallion, is very very cool. I did a great job. I have ordered three more diamond paintings from you. I hope to get them soon. Another larger Black Stallion, a large Zebra canvas and a little zebra piece. I understand you are closed till February 20, 2020. Hope to get them soon.
Almost finished with her. I love seeing my diamond projects come to life
She is colorful and happy. Thanks. Gloria
Cheap Wolf Pattern 5d Diy Cross Stitch Diamond Painting Kits QB6579
Good service. Package in good condition, fast shipping. Very good choice of design
Turned out very nice. My husband enjoyed it
I love doing cats and dogs
I'm not a beginner but I enjoyed this painting! The finished product is fabulous!
I am concerned that i will not have enough drills to complete the project. I am working on it now..... and my drills are quite low and i am halfway through the project. Can you tell me what do i do if i need more drills to finish ?
Great quality item. Very happy. Will buy from again.
5d Diy Diamond Painting Kits Best Modern Art Style Skull VM8757
Very cool diamond painting! The detail is amazing, I'll be ordering more of these!
Really couldn't love it more.
It has more black in it than I thought, but otherwise I love it!
Every item has been of exceptional quality. I have ordered from other suppliers but none compare to the quality of your items. I’ll never go anywhere else for diamond painting kits. Love them all!
i have told my friends about your product. it is good product.
I have finished him and he is beautiful and cute. I totally enjoy doing the diamond art. Just wish it didn't take so long to receive an order. Gloria
2019 5d Diy Diamond Painting Colorful Flowers QB6410
The kit was very well marked. Easy to see and love the the zipper lock bags with the color number stuck on. Saves storing the colors which I've opened and used partially. Keep up the good work!
This my first Diamond Painting order. I read a lot of tips on how it all works. I just started my first one and so far so good. I can’t wait until I get my first one done.
5d DIY Diamond Painting Kits Abstract Mandala Patterns Special VM8280